Welcome to coreroasters.cc (the 'Site'). We (Core Roasters) have outlined below how the site works, and some conditions of use. Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.

1. Transaction Currency and Pricing
All prices quoted are in Australian Dollars (AUD) and are inclusive of any applicable Goods and Services Tax (GST).

2. Shipping and Delivery

Within Australia
Australian delivery is available to all areas via Australia Post. We dispatch all orders within 2 days of receipt of your order and, in most cases, your delivery will arrive within 5 days of the postage date. Please contact us at help@coreroasters.cc for details of any delivery not received within 10 days of order confirmation.
Outside of Australia
All international orders will be dispatched within 2 days of the order being placed. All efforts will be made to make sure you are receiving the fastest and most economical shipping. We, however, cannot be held responsible for any delays due to customs, shipping, and local services at your location. If you have provided a valid email address you will receive tracking when your order is dispatched, please use this information to track your order. If you have any questions, please email help@coreroasters.cc

3. Customer Service
Along with the best products, we are committed to providing the best service so that you can make the most of your purchase. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. We pack and ship all orders within two business days of your order being placed; should a product be out of stock we will contact you within 2 business days to discuss a backorder, or refund.

 

Subscriptions
If you signed up for an ongoing subscription you will be charged every month on the anniversary of your purchase until you choose to cancel. Ongoing subscriptions can be cancelled at any time by emailing us or by logging into your account. Please note we require 5 working days notice to cancel your subscription if we are advised via email. If you have further questions about your subscription please get in touch.

4. Returns and Refund Policy
We work hard to ensure your satisfaction with your purchases from Core Roasters, so we have a 14 day return policy in case something goes wrong. If you are unsatisfied with any purchase you have made from the Site, please contact us to discuss your options for a replacement or credit note of the purchase price within 14 days of shipment. Please tell us your name, date of purchase, the order number, which items, how many you are returning, and the reason for the return. Please return the goods to us within 14 days of the ship date to:

 

Core Roasters
PO Box 186

Brunswick East, VIC 3057

AUSTRALIA

Please note:

• Merchandise items must be returned in original new condition including all original packaging.

• Original shipping charges are nonrefundable.

• All return shipping charges must be paid by the customer.

If the goods are faulty, have been wrongly described, are different to the product purchased on the website or don't function properly, you can choose between a refund, exchange or credit. If you aren't enjoying your coffee purchase, please talk to us first so we can help you get the most of your brews. If you are still unsatisfied we will happily discuss a replacement or credit note.

5. Errors
We make every effort to ensure that all information on the site is accurate and up to date, however we are only human, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by us that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of Core Roasters. We will not be bound by incorrect information which appears on the Core Roasters website or in any other document or information issued by us.

6. Warranties
Our products may be returned or exchanged in accordance with the policies above. The Core Roasters website and all contents of this site are provided on an 'as is' basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the Site, that your use of Core Roaster's website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Core Roaster's website, and that Core Roasters shall not be liable for damages of any kind related to your use of this site.

7. Copyright
The Core Roasters website and its contents are copyright. Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site.
You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Site.

 

8. Security
When purchasing from Core Roasters your details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us via email at hello@coreroasters.cc