Core Roasters Coffee: handpicked, considered coffee, roasted in small batches in Melbourne. Inspired by people, flavour, 1920s Japanese woodblock prints and graphic poster design.
core coffee roasters logo

core questions

How long does my coffee last from the time I purchase it?

Optimal drinking time is within 21 days of the roast date. We encourage you to enjoy your coffee within this time, but if you will be keeping it longer, please decant it from the box and into an airtight container. Keep stored in a cool dry place, out of direct sunlight. Remember, our box is 100% recyclable, so please dispose of it thoughtfully. Click here to read more about our recyclable box.

 

Is your coffee Fair Trade?

Our coffee does not carry the fair trade certification. We work tirelessly to make sure we are buying from reputable sources, and paying the best prices for the coffee we share with you. We partner with exporters and importers who share our values of treating people with respect and fairness.

If you have any questions about this, or other things related to how we get our coffee to you, please get in touch!

 

Is your coffee organic?

We select coffees based on a variety of criteria. We aim to keep our environmental impact to a minimum, going all the way back to the farms. While not all of our coffees are organic, you can rest assured that we've done all we can to make sure that from the plant, to your cup, our coffees are working hard to have a positive environmental and social impact.

 

Can I serve your coffee in my café or office?

We'd love to share our coffee with you, so please get in touch. You can email us at wholesale@coreroasters.cc, or click here to visit our wholesale page to learn more and sign up.

 

How does your coffee subscription work?

Click here to read more about our subscription service, and sign up to have our coffee delivered straight to your door!

 frequently ––––

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 questions –––

Have a question for us? We have answers for you!

Find the answers to commonly asked questions below, or get in touch with us via our contact form, or email us at help@coreroasters.cc

Have a question for Core Roasters? We have answers for you! Find the answers to commonly asked questions below, or get in touch with us via our contact form, or email us at help@coreroasters.cc

core questions

Have a question for Core Roasters? We have answers for you! Environmentally conscious packaging. Find the answers to commonly asked questions below, or get in touch with us via our contact form, or email us at help@coreroasters.cc

environmentally conscious packaging

Have a question for Core Roasters? We have answers for you! Domestic & International Shipping. Find the answers to commonly asked questions below, or get in touch with us via our contact form, or email us at help@coreroasters.cc

domestic & international shipping

Have a question for Core Roasters? We have answers for you! Returns Shipping. Find the answers to commonly asked questions below, or get in touch with us via our contact form, or email us at help@coreroasters.cc

returns policy

Have a question for Core Roasters? We have answers for you! Terms & Conditions.  Find the answers to commonly asked questions below, or get in touch with us via our contact form, or email us at help@coreroasters.cc

terms & conditions

Have a question for Core Roasters? We have answers for you! Privacy & Cookie Policy.  Find the answers to commonly asked questions below, or get in touch with us via our contact form, or email us at help@coreroasters.cc

privacy & cookie policy

shipping policy

Shipping within Australia

We ship within Australia with Ship Station utilising Australia Post & other couriers, with the best rates and speed calculated at checkout.

For standard shipping within Australia, you can expect delivery within 5-7 business days.

For express shipping within Australia, you can expect delivery within 2-4 business days.

Free pickup is available in Melbourne CBD at Bakemono Bakers. We require 24 hours to organise your order. You will receive an email when your order is ready to collect.

We've chosen to ship with Australia Post as they are carbon neutral through the purchasing of carbon credits, and contribution to carbon offset projects. We use Australia Post cardboard boxes as they are locally made and contain recycled material in their make-up. The boxes also carry the Forest Stewardship Council (FSC) logo meaning they’re sourced from sustainably managed forests.

 

*Please note deliveries to WA and NT may take an additional 2-4 business days. These are estimates only, and we are not responsible for any delays that may occur.

 

International Shipping

We use Auspost for international web orders below 2kg. If you are looking to order more than 2kg please get in touch so that we can arrange more appropriate shipping. Delivery times are dependent on the chosen service, customs, shipping, and local postal services. Free shipping does not apply to these orders. Please note, import duties and taxes are the responsibility of the customer, and it is up to the customer to find out what these costs may entail.

 

For international shipping, rates will be calculated at checkout. If there is a big discrepancy, we will be in touch to organise payment. Delivery times may vary due to shipping method and other variables out of our control. For large or recurring international orders, please get in touch.

 

Tracking

Where possible, all postage is sent with tracking details as long as you provide an email address.

We'd hate for you to miss out, so if your order hasn't arrived within 10 days of ordering contact us at

help@coreroasters.cc and we'll figure this out for you.

environmentally conscious packaging

Fully sustainable, recyclable, compostable coffee packaging box design with built in pouring spout, printed locally with vegetable and soy based inks on recycled food safe stock. Environmentally conscious packaging. Innovation, with purpose.

We really are conscious of the amount and type of packaging we use, and have made efforts to minimise our environmental impact. We've chosen to ship with Australia Post as they are carbon neutral through the purchasing of carbon credits, and contribution to carbon offset projects.

Re-using & recycling is very important to us. From time to time we may re-use boxes we have here at the roastery to ship larger orders. We use Australia Post cardboard boxes to ship as they are locally made and contain recycled material in their make-up. The boxes also carry the Forest Stewardship Council (FSC) logo meaning they’re sourced from sustainably managed forests.

We recycle all newspaper, cardboard packaging & plastics in an effort to do our bit for the environment. The paper we pack with is 100% recycled and can, like our boxes go into your curbside recycling bin.

Our box liners used for ground coffee and international orders are 100% compostable at home or commercially. They are made from a biodegradable polymer resin which begins to degrade in 3 months.

Our coffee boxes are made from 100% recycled paper stock, printed with veggie based inks and are 100% recyclable. All you have to do is enjoy your coffee, and then place the box in your curbside recycling bin. Click here to read more!

returns policy

We work hard to ensure your satisfaction with your purchases from Core Roasters, so we have a 14 day return policy in case something goes wrong. If you are unsatisfied with any purchase you have made from the Site, please contact us to discuss your options for a replacement or credit note of the purchase price within 14 days of shipment. Please tell us your name, date of purchase, the order number, which items, how many you are returning, and the reason for the return. Please return the goods to us within 14 days of the ship date to:

 

Core Roasters
PO Box 88

Moonee Vale, VIC 3055
Australia

Please note:

  • Merchandise items must be returned in original new condition including all original packaging.

  • Original shipping charges are nonrefundable.

  • All return shipping charges must be paid by the customer.

If the goods are faulty, have been wrongly described, are different to the product purchased on the website or don't function properly, you can choose between a refund, exchange or credit. If you aren't enjoying your coffee purchase, please talk to us first so we can help you get the most of your brews. If you are still unsatisfied we will happily discuss a replacement or credit note.

Welcome to coreroasters.cc (the 'Site'). We (Core Roasters) have outlined below how the site works, and some conditions of use. Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.


1. Transaction Currency and Pricing
All prices quoted are in Australian Dollars (AUD) and are inclusive of any applicable Goods and Services Tax (GST).


2. Shipping and Delivery

Within Australia
Australian delivery is available to all areas via Australia Post. We dispatch all orders within 2 days of receipt of your order and, in most cases, your delivery will arrive within 5 days of the postage date. Please contact us at help@coreroasters.cc for details of any delivery not received within 10 days of order confirmation.
Outside of Australia
All international orders will be dispatched within 2 days of the order being placed. All efforts will be made to make sure you are receiving the fastest and most economical shipping. We, however, cannot be held responsible for any delays due to customs, shipping, and local services at your location. If you have provided a valid email address you will receive tracking when your order is dispatched, please use this information to track your order. If you have any questions, please email help@coreroasters.cc


3. Customer Service
Along with the best products, we are committed to providing the best service so that you can make the most of your purchase. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. We pack and ship all orders within two business days of your order being placed; should a product be out of stock we will contact you within 2 business days to discuss a backorder, or refund.

 

Subscriptions
If you signed up for an ongoing subscription you will be charged every month on the anniversary of your purchase until you choose to cancel. Ongoing subscriptions can be cancelled at any time by emailing us or by logging into your account. Please note we require 5 working days notice to cancel your subscription if we are advised via email. If you have further questions about your subscription please get in touch.


4. Returns and Refund Policy
We work hard to ensure your satisfaction with your purchases from Core Roasters, so we have a 14 day return policy in case something goes wrong. If you are unsatisfied with any purchase you have made from the Site, please contact us to discuss your options for a replacement or credit note of the purchase price within 14 days of shipment. Please tell us your name, date of purchase, the order number, which items, how many you are returning, and the reason for the return. Please return the goods to us within 14 days of the ship date to:

 

Core Roasters
PO Box 88

Moonee Vale, VIC 3055

AUSTRALIA

Please note:

  • Merchandise items must be returned in original new condition including all original packaging.

  • Original shipping charges are nonrefundable.

  • All return shipping charges must be paid by the customer.

If the goods are faulty, have been wrongly described, are different to the product purchased on the website or don't function properly, you can choose between a refund, exchange or credit. If you aren't enjoying your coffee purchase, please talk to us first so we can help you get the most of your brews. If you are still unsatisfied we will happily discuss a replacement or credit note.


5. Errors
We make every effort to ensure that all information on the site is accurate and up to date, however we are only human, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by us that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of Core Roasters. We will not be bound by incorrect information which appears on the Core Roasters website or in any other document or information issued by us.


6. Warranties
Our products may be returned or exchanged in accordance with the policies above. The Core Roasters website and all contents of this site are provided on an 'as is' basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the Site, that your use of Core Roaster's website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Core Roaster's website, and that Core Roasters shall not be liable for damages of any kind related to your use of this site.


7. Copyright
The Core Roasters website and its contents are copyright. Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site.
You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Site.

 

8. Security
When purchasing from Core Roasters your details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us via email at hello@coreroasters.cc

terms & conditions

privacy & cookie policy

We like privacy, but we really like cookies!

To read the Core Privacy Policy, click here.

To read the Core Cookie Policy, click here.

CORE ROASTERS, 

Naarm (Melbourne), Victoria

© 2021 CORELLECTIVE Pty Ltd

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At Core, we acknowledge the Wurundjeri people as the traditional custodians of the country where we work & their continuing connection to land, waterways & community. We pay our respects to their Elders & all Kulin nations people - past, present & future.

We place priority on choosing delicious coffee and roasting it with care to showcase and celebrate what's important - people & flavour. We use sustainable packaging, helping to preserve our environment by taking the necessary steps to reduce our environmental footprint for future generations.